Privacy Policy

Privacy Policy of kinopark.am
Yerevan, 2025

This Privacy Policy explains how KINOPARK collects and processes personal data when you visit and use the website kinopark.am.

By using the Website, creating an account, or submitting any form on the Website, you (hereinafter referred to as the User) agree to this Policy.

1. Personal Data We Collect

Depending on how you use the Website, we may collect the following data:

Data you provide directly:

Name and surname
Email address
Telephone number
Gender (if provided)
Date of birth (if provided)
Information provided when you create an account, subscribe to newsletters, join loyalty programs, participate in campaigns, or contact us via forms

Data collected automatically:

Device type and operating system
Browser type and language
IP address
Pages visited, time and date of visit, time spent on pages
Clicks and interactions with elements of the Website

If you purchase tickets or other services online through the Website, your payment details are processed by our payment service providers. We do not store full bank card details on our own servers.

2. Legal Basis and Confidentiality

We process personal data in accordance with the RA Law on Personal Data Protection and other applicable legal acts.

We take the confidentiality of our Users’ personal data seriously and apply appropriate organizational and technical measures to protect it from unauthorized access, alteration, disclosure, or destruction.

We do not sell Users’ personal data, do not illegally provide it to third parties, and do not publish it for commercial purposes.

Personal data may be provided to third parties only:

In cases prescribed by the legislation of the Republic of Armenia
To service providers involved in the operation of the Website and our services, such as:

Payment processors
Email and SMS delivery platforms
Website hosting and IT support providers
Analytics and marketing tools (within the scope of this Policy)

These parties process data only on our instructions and are obliged to keep it confidential.

3. Purposes of Processing

We may use your personal data for the following purposes:

Website Operation and Service Provision

To create and manage your user account (if applicable)
To process ticket purchases, reservations, and other transactions via the Website
To send booking confirmations, receipts, and service-related notifications
To provide customer support and respond to your requests

Service and Operational Communication

To inform you about changes to the Website, our services, terms or this Policy
To send technical, security, or account-related notifications

Marketing Communications (Email, SMS, Digital Channels)
When you register on the Website, subscribe to newsletters, participate in promotions, or otherwise provide your contact details, we may use your data to send you marketing communications about KINOPARK, including:

Information about new movies, premieres, and special screenings
Promotions, discounts, campaigns, contests, and loyalty program offers
News about events, partner offers, and activities related to KINOPARK

These communications may be sent via:

Email
SMS
Push notifications (if applicable)
Other digital channels specified in our services

You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in marketing emails
Following STOP/opt-out instructions in SMS messages (where available)
Changing notification settings in your account (if available)
Contacting us through the contact details provided on the Website

Opting out of marketing does not affect important service or transactional messages (such as booking confirmations, security alerts, or legal notices).

Analytics and Improvement

To analyze how the Website is used and to improve its structure, content and functionality
To measure the effectiveness of campaigns, promotions and user experience
To detect and prevent errors, abuse or security incidents

Legal and Security

To comply with legal obligations and respond to lawful requests from competent authorities
To protect our rights, property, Users, and the security of the Website and systems

4. Cookies and Similar Technologies

The Website may use cookies and similar technologies to:

Remember your preferences (e.g. language, session information)
Keep you logged in (where applicable)
Improve performance and user experience
Conduct analytics and measure traffic

You can control cookies through your browser settings. Disabling some cookies may affect the functioning of certain Website features.

Details about cookies may be described in a separate cookie policy.

5. Data Retention

We store personal data only for as long as necessary to achieve the purposes described in this Policy or as required by law.

After the retention period expires, personal data is deleted, blocked, or anonymized.

6. Security

We use standard technical and organizational measures to protect your personal data, but no system is completely secure.

We recommend that you:

Use strong passwords
Do not share your login data
Log out after using shared devices

7. User Rights

Subject to law, you may have the right to:

Request confirmation whether we process your personal data
Request access to your personal data
Request correction or update
Request deletion where permitted
Object to or restrict certain types of processing, including direct marketing
Withdraw consent to marketing communications

To exercise your rights, contact us via the information on kinopark.am.

8. Relationship With the KINOPARK Application

If you use the KINOPARK e-application, your data may also be processed according to the Privacy Policy of the KINOPARK e-application.

Where legally permitted, data from the Website and Application may be combined for a unified experience (loyalty points, offers, synchronized bookings).

9. Changes to This Policy

We may update this Policy from time to time. The latest version will always be available on kinopark.am.

Significant changes may be communicated via the Website or email.

Continued use of the Website means acceptance of changes.